1. How does this thing work?
Hopefully, you are here because you want to buy tickets to an
event. Although we have constructed this web site and process to
be as user friendly as possible, we understand that anyone can
If you have a computer, printer, and Internet access, you can
select the event you want to attend and the number of tickets you
want to purchase. After supplying payment information, you print
the tickets. When you attend this event, a scanner reads your
ticket as you enter. It's that simple!
The key to the ticket you print is the two-dimensional barcode.
All the human readable information on the face of the ticket is
encrypted and then encoded into this barcode. It also contains a
unique identifying number called a digital signature. This digital
signature is evidence of payment for the ticket you have printed.
When your ticket is scanned, the digital signature on your ticket
is compared to the one we recorded. If it is valid, you are
admitted. If the digital signature is not valid for that event,
admittance is denied.
Because it is an Evidence of Payment, you must treat the ClicknPrintTM
ticket with the same level of respect you have for Old-style
tickets. Don't make copies of the ticket or deface it in any way.
2. How do I buy a ticket?
Let's first assume you are on the purchasing home page.
First, select the Purchase option. Then from the
schedule of events, select the event for which you wish to
purchase tickets. There are 6 easy, self-explanatory steps to
purchase a ticket. Once you have selected the tickets you wish to
purchase, you will have 15 minutes to complete the purchase
Selecting your event
Selecting your seats
Entering the name of the ticket holder and choosing a PIN
Confirming your purchase and reviewing the location of your seats
Entering your payment information
WRITING DOWN YOUR TRANSACTION ID, and
Printing your Ticket
IMPORTANT : You should write down your Transaction ID and PIN. You
will need both your Transaction ID and PIN to transfer tickets,
access unprinted tickets, or recover lost or stolen tickets.
When you purchase tickets, you will be sent an email
confirmation of your purchase. This email confirmation will
include your Transaction ID and PIN. Please print this email and
save it in a secure place. These numbers are used for security
checks in transferring tickets or recovering tickets that have
been lost or stolen.
3. How do I pay for my ticket purchases?
All ticket purchases are paid for by credit card: VISA,
Mastercard, American Express or Discover. All credit card
information and transactions are secure.
4. How do I transfer a ticket to someone
We give customers the ability to transfer a ticket purchased online
to a third party. The process is simple and can save you money
and heartache with tickets you can't use or want to share with
When you purchased tickets, you were assigned a Transaction
ID and a PIN. When you wish to transfer a ticket, go to the
Main Page and click on Transfer Tickets. You will be prompted
to enter your Transaction ID and your PIN. You will be shown
a list of tickets associated with those ID numbers and asked
to select the tickets you wish to transfer. You will then
be asked to enter the name of the persons to whom you wish
to transfer the tickets and that person's email address. Then
you enter a 4-digit PIN and click "Transfer." An
email containing a "link" will be sent to the party
to whom you are transferring the tickets. When the email is
received the new owner clicks on the link, and is taken to
the Main Page. The recipient then clicks on "Print Tickets
Transferred to You ," and will then be prompted to enter
the Transaction ID and PIN as security checks. If the information
is entered correctly, the new ticket holder is then prompted
to print out the ticket that has been transferred.
Remember, the old ticket has been canceled and cannot be used.
If it is presented at the venue, it will be invalid.
5. What do I do if I lose my ticket (or my
dog eats my ticket)?
When you purchased tickets, you were assigned a Transaction ID and
you selected a PIN. When you wish to have a ticket re-issued
because you have lost or misplaced it, go to the Main Page and
click on "Reissue tickets that have been lost or stolen
." You will be prompted to enter your Transaction ID and your
PIN. The system will then invalidate the ticket that was lost
or stolen and create a new ticket for you to print. The new ticket
will be available for printing as it was when you first purchased
The old ticket has been canceled and cannot be used. If it is
presented at the venue, it will be invalid.
6. What is that funny looking square on the
That would be a two-dimensional bar code. We all have seen
one-dimensional bar codes in supermarkets and other stores. They
are scanned to get the correct pricing and control inventory.
One-dimensional bar codes only contain a small amount of
information. The digital signatures (What is digital signature,
and should I care? ), explained below, contains a great deal of
information and is required for your ticket to be your
self-contained evidence of payment.
In order to get all the data we need into a bar code, we must
use a two-dimensional one. There are many types, but we selected
the one called a Datamatrix . This is the only code that can be
scanned quickly enough to get you through the gate or door and
into your seat.
The bar code is the heart of the ticket and if modified, will
be scanned as invalid. This is to protect against someone copying
your ticket and making a small change to the bar code in an
attempt to gain entry to the event for which you have purchased a
ticket. It simply cannot be done. Aren't you glad we have that
funny looking square thing on the ticket?
7. What is encryption and should I
Yes, Virginia, you should care. Encryption is the process by which
data (in this case information about you) is jumbled beyond
recognition by a computer program. It is not mathematically
feasible for any one person to break the encryption algorithms we
employ. Encryption allows for secure transmission of your data to
the various processing centers (like the Credit Card Authorizers),
as well as for protection and evidence (beyond repudiation) of
8. What is digital signature, and should I
We are going to be really brief here. A digital signature is
simply a complex number the system generates that ties you to your
ticket beyond "repudiation" (that's an industry buzzword
that means it mathematically authenticates your identity). The
system generates a signature for every ticket. This digital
signature is encrypted and encoded within the two-dimensional bar
code on your ticket (the funny-looking square) .
No, you really should not care. Much like the automatic
transmission in your car, we really don't want you to be a
mechanic, just a good driver!
9. What do I do if I forget my Transaction ID
When you purchased your tickets, you were sent an email
confirmation of your purchase. This email confirmation included
your Transaction ID and PIN. Please print this out and save it in
a safe place. These numbers are used for security checks in
transferring tickets or recovering tickets that have been lost or
10. What do I do if my printer jams?
If your printer jams while you are printing your ticket(s), the
first thing to do is determine the cause of the printer
malfunction. After that, all you need to do is click on PRINT
again. Your browser should still contain the image of the
ticket(s) you had been printing and can be printed again.
Remember, only the first copy of a ticket scanned at an event will be
admitted. Subsequent copies of a single ticket that are scanned will be read as
invalid and not admitted.
11. Do I need any special paper to print the
No special paper is required to print your ticket - just a good
quality paper you probably have in your printer already.
Lately, there has been a lot of concern regarding privacy in
e-commerce. We want to address your concerns and explain to you
why we ask what we do and how we use that information.
Certain basic information is required to process any credit
card purchase: name, address, telephone number, credit card
number, and the date of expiration on the card. Usually the
address you give must be the same as the one to which credit card
bills are sent. This is to ensure YOUR security, so that no
unauthorized purchases are made and sent to third parties.
In addition to this basic information, we request your email
address, so that we may send you a confirmation of your purchase.
This also helps to ensure your security and validate your
identity. Remember, this email provides your Transaction ID and
13. What is your refund policy?
Refunds are solely at the discretion of the venue and/or promoter.
Usually, the only reason a venue or promoter will authorize a
refund is when an event is canceled. This function is active on
the Web site only when authorized by the venue or promoter.