How It Works / Help Pages

We have tried to make the ticket-buying experience as foolproof and logical as possible. However, what may seem crystal clear to us may be as clear as mud to you. In this section, we have tried to combine "Frequently Asked Questions" (FAQ's) with descriptions of the basic functions of our "print your own" system.

  1. How does this thing work?
  2. How do I buy a ticket?
  3. How do I pay for my ticket purchases?
  4. How do I transfer a ticket to someone else?
  5. What do I do if I lose my ticket (or my dog eats my ticket)?
  6. What is that funny looking square on the ticket?
  7. What is encryption and should I care?
  8. What is digital signature, and should I care?
  9. What do I do if I forget my PIN?
  10. What do I do if my printer jams?
  11. Do I need any special paper to print the ticket?
  12. What is your Privacy Policy?
  13. What is your refund policy?

1. How does this thing work?
Hopefully, you are here because you want to buy tickets to an event. Although we have constructed this web site and process to be as user friendly as possible, we understand that anyone can have questions.

If you have a computer, printer, and Internet access, you can select the event you want to attend and the number of tickets you want to purchase. After supplying payment information, you print the tickets. When you attend this event, a scanner reads your ticket as you enter. It's that simple!

The key to the ticket you print is the two-dimensional barcode. All the human readable information on the face of the ticket is encrypted and then encoded into this barcode. It also contains a unique identifying number called a digital signature. This digital signature is evidence of payment for the ticket you have printed. When your ticket is scanned, the digital signature on your ticket is compared to the one we recorded. If it is valid, you are admitted. If the digital signature is not valid for that event, admittance is denied.

Because it is an Evidence of Payment, you must treat the ClicknPrintTM ticket with the same level of respect you have for Old-style tickets. Don't make copies of the ticket or deface it in any way.

top

2. How do I buy a ticket?
Let's first assume you are on the purchasing home page.

First, select the Purchase option. Then from the schedule of events, select the event for which you wish to purchase tickets. There are 6 easy, self-explanatory steps to purchase a ticket. Once you have selected the tickets you wish to purchase, you will have 15 minutes to complete the purchase transaction.

Selecting your event
Selecting your seats
Entering the name of the ticket holder and choosing a PIN
Confirming your purchase and reviewing the location of your seats
Entering your payment information

WRITING DOWN YOUR TRANSACTION ID, and

Printing your Ticket

IMPORTANT : You should write down your Transaction ID and PIN. You will need both your Transaction ID and PIN to transfer tickets, access unprinted tickets, or recover lost or stolen tickets.

When you purchase tickets, you will be sent an email confirmation of your purchase. This email confirmation will include your Transaction ID and PIN. Please print this email and save it in a secure place. These numbers are used for security checks in transferring tickets or recovering tickets that have been lost or stolen.

top

3. How do I pay for my ticket purchases?
All ticket purchases are paid for by credit card: VISA, Mastercard, American Express or Discover. All credit card information and transactions are secure.

top

4. How do I transfer a ticket to someone else?
We give customers the ability to transfer a ticket purchased online to a third party. The process is simple and can save you money and heartache with tickets you can't use or want to share with others.

When you purchased tickets, you were assigned a Transaction ID and a PIN. When you wish to transfer a ticket, go to the Main Page and click on Transfer Tickets. You will be prompted to enter your Transaction ID and your PIN. You will be shown a list of tickets associated with those ID numbers and asked to select the tickets you wish to transfer. You will then be asked to enter the name of the persons to whom you wish to transfer the tickets and that person's email address. Then you enter a 4-digit PIN and click "Transfer." An email containing a "link" will be sent to the party to whom you are transferring the tickets. When the email is received the new owner clicks on the link, and is taken to the Main Page. The recipient then clicks on "Print Tickets Transferred to You ," and will then be prompted to enter the Transaction ID and PIN as security checks. If the information is entered correctly, the new ticket holder is then prompted to print out the ticket that has been transferred.

Remember, the old ticket has been canceled and cannot be used. If it is presented at the venue, it will be invalid.

top

5. What do I do if I lose my ticket (or my dog eats my ticket)?
When you purchased tickets, you were assigned a Transaction ID and you selected a PIN. When you wish to have a ticket re-issued because you have lost or misplaced it, go to the Main Page and click on "Reissue tickets that have been lost or stolen ." You will be prompted to enter your Transaction ID and your PIN. The system will then invalidate the ticket that was lost or stolen and create a new ticket for you to print. The new ticket will be available for printing as it was when you first purchased it.

The old ticket has been canceled and cannot be used. If it is presented at the venue, it will be invalid.

top

6. What is that funny looking square on the ticket?
That would be a two-dimensional bar code. We all have seen one-dimensional bar codes in supermarkets and other stores. They are scanned to get the correct pricing and control inventory. One-dimensional bar codes only contain a small amount of information. The digital signatures (What is digital signature, and should I care? ), explained below, contains a great deal of information and is required for your ticket to be your self-contained evidence of payment.

In order to get all the data we need into a bar code, we must use a two-dimensional one. There are many types, but we selected the one called a Datamatrix . This is the only code that can be scanned quickly enough to get you through the gate or door and into your seat.

The bar code is the heart of the ticket and if modified, will be scanned as invalid. This is to protect against someone copying your ticket and making a small change to the bar code in an attempt to gain entry to the event for which you have purchased a ticket. It simply cannot be done. Aren't you glad we have that funny looking square thing on the ticket?

top

7. What is encryption and should I care?
Yes, Virginia, you should care. Encryption is the process by which data (in this case information about you) is jumbled beyond recognition by a computer program. It is not mathematically feasible for any one person to break the encryption algorithms we employ. Encryption allows for secure transmission of your data to the various processing centers (like the Credit Card Authorizers), as well as for protection and evidence (beyond repudiation) of your ticket.

top

8. What is digital signature, and should I care?
We are going to be really brief here. A digital signature is simply a complex number the system generates that ties you to your ticket beyond "repudiation" (that's an industry buzzword that means it mathematically authenticates your identity). The system generates a signature for every ticket. This digital signature is encrypted and encoded within the two-dimensional bar code on your ticket (the funny-looking square) .

No, you really should not care. Much like the automatic transmission in your car, we really don't want you to be a mechanic, just a good driver!

top

9. What do I do if I forget my Transaction ID or PIN?
When you purchased your tickets, you were sent an email confirmation of your purchase. This email confirmation included your Transaction ID and PIN. Please print this out and save it in a safe place. These numbers are used for security checks in transferring tickets or recovering tickets that have been lost or stolen.

top

10. What do I do if my printer jams?
If your printer jams while you are printing your ticket(s), the first thing to do is determine the cause of the printer malfunction. After that, all you need to do is click on PRINT again. Your browser should still contain the image of the ticket(s) you had been printing and can be printed again.

Remember, only the first copy of a ticket scanned at an event will be admitted. Subsequent copies of a single ticket that are scanned will be read as invalid and not admitted.

top

11. Do I need any special paper to print the ticket?
No special paper is required to print your ticket - just a good quality paper you probably have in your printer already.

top

12. What is your Privacy Policy?
Lately, there has been a lot of concern regarding privacy in e-commerce. We want to address your concerns and explain to you why we ask what we do and how we use that information.

Certain basic information is required to process any credit card purchase: name, address, telephone number, credit card number, and the date of expiration on the card. Usually the address you give must be the same as the one to which credit card bills are sent. This is to ensure YOUR security, so that no unauthorized purchases are made and sent to third parties.

In addition to this basic information, we request your email address, so that we may send you a confirmation of your purchase. This also helps to ensure your security and validate your identity. Remember, this email provides your Transaction ID and PIN!

top

13. What is your refund policy?
Refunds are solely at the discretion of the venue and/or promoter. Usually, the only reason a venue or promoter will authorize a refund is when an event is canceled. This function is active on the Web site only when authorized by the venue or promoter.

top